Can't sign in, or forgot your password

Reset your password

On the sign-in screen, tap Forgot password, enter your email, and we send you a reset link. Open it on the device you want to sign in on.

If the email does not arrive

1. Check your spam or junk folder. It is there more often than not.
2. Check the spelling of the address you typed.
3. Try the other address. If you have a school email and a personal one, the account may be on the one you are not expecting.
4. Give it a few minutes. Delivery is usually instant but not always.

If you cannot remember which email you used

Look for an older email from us, or check which address is on the receipt for a Premium purchase.

If you never made an account

You do not need one to use the app. Exams live on the device until you sign in. If you are being asked to sign in and never set an account up, you may be on the sign-up screen rather than the sign-in one. Look for the link that switches between them.