Exam CountdownHelp & Support
How can we help?
Guides for every feature and quick answers when something does not look right. Still stuck? You can always contact us and a human will reply.
Getting started
Your first exam and finding your way around.
Feature guide
Everything the app can do, one feature at a time.
Colours and icons
Give every subject its own look, and find any icon fast with search.
See your exams on a calendar
A month grid with a coloured dot on every day you have a paper.
Widgets: every type at a glance
The full line-up: Next Exam, Countdown, Live Countdown, Next 4 Exams, Category Countdown, and the Lock Screen sizes.
Add a widget to your Home Screen
Put a countdown on your Home Screen or Lock Screen, and choose which exam it follows.
Alerts and reminders
Get told before an exam: once for free, or at every interval with Premium.
Organise exams with categories
Group papers into categories, then filter the list down to one of them.
Record your results
Log the grade against each paper once it is done, so the whole season is in one place.
Share an exam with your class
Send a link so someone else can follow the same countdown.
Live Activities and the Dynamic Island
When an exam is hours away, the countdown appears on your iPhone Lock Screen by itself.
Dark theme, light theme, or match your device
Switch the app's look in Settings, or let it follow your device automatically.
Troubleshooting
When something does not look right.
Alerts and notifications not arriving
The checklist that finds the blocker, from permissions to Focus modes.
Widget not appearing or showing blank
A blank or missing widget is almost always iOS being slow to refresh. Here is the fix ladder.
The days count looks wrong
Why the list can say 10 days while the countdown screen says 9 days and 16 hours.
Exam times look an hour off
Usually a time zone setting that ignores the summer clock change.
Account and billing
Your account, your data and your subscription.
What Premium includes
The full free versus Premium comparison, the free trial, and the 24-hour unlock.
I paid for Premium but it is not showing
Restore Purchases and the right Apple Account fix almost every case.
Manage or cancel your subscription
Change plan, cancel, and what happens when Premium ends.
Can't sign in, or forgot your password
Reset your password, find the right email, and what to do if the reset never arrives.
Change your email address
Move your account to a new address without losing anything.
Delete your account or data
Remove your account and content permanently, and what it does and does not cancel.
Your exams on a new phone
Why your exams are not lost, and how to get them back.